Manager On Duty - Terminal Services
2025/0005
18 Dec 2025
Cathay Cargo Terminal operates one of the world's most advanced air cargo terminals, offering world-class cargo handling services for Cathay Cargo and other international airline customers operating at Hong Kong International Airport.
Responsibilities:
- Participate actively in the daily operations to ensure manpower resource, system and equipment functioning effectively and efficiently
- To set and initiate instruction / tasks / targets to Terminal Services teams and subcontractors in daily operations
- To perform onsite inspection during the daily operations
- To ensure the Terminal Services are conformed with the regulatory requirements and customers are provided with consistent and quality services standards
- To lead, empower and develop the team to perform overall daily operations as per the required services standard and prevent potential irregularity
- To monitor the performance of all services suppliers to ensure the service standards are met and initiate suggestions on services improvement
- To communicate all procedural changes and requests to all staff and ensure their full awareness and understanding
- To lead and encourage Terminal Services staff to participate in projects and improvement plans, etc.
- To promote and drive for the LEAN and 5S culture.
- To initiate and implement operations process and procedural review to seek improvement opportunities
- To maintain staff discipline, efficiency, safety and morale in operations
- To assist Duty Manager / Assistant Operations Manager to follow up operations irregularities and preclude recurrence
- To be conversant with the company’s emergency and accident procedures, take the lead during the activation of the business contingency plan
- To ensure warehouse safety and security
- To ensure workplace cleanliness & tidiness
Requirements:
- Holder of HKDSE/HKAL or Tertiary level educational qualification preferably in Logistics or Transportation
- Minimum 5 years’ experience in airlines, air cargo terminal, ground handling agent, logistic company, warehouse or freight forwarding company, of which minimum 2 years in a supervisory level
- Hands-on experience in the air-cargo terminal operations would be beneficial
- Sound knowledge on air import, export, transshipment cargo and mail operations handling procedures
- Details oriented, a self-motivated team player and confident leader
- Good command of both spoken and written English and Chinese
- Willing to perform shift duty including overnight shift as necessary
Cathay Pacific Services Limited
Cathay Pacific Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. For more details regarding data privacy, you may refer to the Applicant Privacy Policy under our official web site. Candidates not notified within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.
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