Join our digital team as a Digital Solution Manager to spearhead our digital transformation initiatives. Collaborate with commercial and operational teams to define customer outcomes, drive process changes, and design new operating models through the adoption of data analytics and emerging technologies. Help shape the organization's digital future by delivering customer-centric solutions that leverage agile methodologies and foster a culture of innovation.

Key Responsibilities

• Setup, initiate, lead & drive projects to enable functions within the company to be competitive in the digital era
• Understand the company strategy and vision around IT/Digital and apply it to solution management
• Conduct proactive research on new tech development and monitor industry digitization trend.  Conceive potential applications and use cases for the company, liaise with vendors and concerned parties to conduct proof of concept (POC) or technology (POT) in an agile manner and make recommendation for future developments
• Work closely within the CX Cargo Digital team to ensure a holistic view on digital transformation and analytics, identify potential synergy and ensure data requirements are well accommodated in any new Cargo digital transformation initiative
• Work closely with the BU to come up with business requirements on digital transformation with clear business objectives.  Develop or support BU to develop business case for new projects with sound justifications and collaborate with Senior Solution Architect to go through the project approval process and project structure design
• Conduct portfolio management to ensure invested projects have tangible benefits
• Manage digital solutions delivery process to make sure digital products are released according to product backlog and sprints.
• Participate in a continuous improvement process for measuring and improving performance, satisfaction and skills
• Conduct performance appraisals for the team and outsourcing suppliers, identifying weaknesses and offering coaching and mentoring in areas that requires it
• Conduct any ad hoc duties as assigned by your superior.

Requirements:

Educational Requirement

• Bachelor's degree in Business, Management, Computer Science, Information Management, or a related field; candidates with other educational backgrounds and strong technology know-how combined with relevant experience will also be considered.

Experience Requirement

• Over 5 years of experience in managing digital projects or portfolios, with an emphasis on driving digital transformation initiatives in a business context
• Experience in applying agile development methodologies and collaborating with or leading agile teams to deliver business-centric digital solutions
• Strong project management, change management, vendor management and stakeholders management skills
• Excellent analytical, planning, problem solving, organizing and time management skills with the ability to independently manage and prioritize multiple tasks within defined time constraints
• Curious, empathetic, open-minded, self-motivated, resourceful and strong continuous improvement mindset
• Be results orientated with good communication and interpersonal skills
• Familiarity with IT service delivery projects, especially in the context of digital transformation, is preferred
• Having domain knowledge of air cargo terminal, air cargo, and logistics is preferred

Cathay Pacific Services Limited

Cathay Pacific Services Limited is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. For more details regarding data privacy, you may refer to the Applicant Privacy Policy under our official web site. Candidates not notified within six weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months.